Terms of Service - FLOWAVE | 432Hz Audio Converter

1. Company Information and Acceptance of Terms

1.1 Company Details

• Company Name: FLOWAVE
• Contact Email: info@flo-wave.com

1.2 Legal Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," "Customer," or "your") and FLOWAVE ("Company," "we," "us," or "our") regarding your use of the FLOWAVE Chrome extension and related services (collectively, the "Service").

By installing, accessing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

FLOWAVE is a Chrome extension that provides real-time audio frequency conversion, specifically designed to transform audio from 440Hz to 432Hz and other frequencies. The Service includes:

• Real-time audio frequency conversion
• Chrome browser extension functionality
• User account management
• Subscription-based premium features
• Customer support services

Important: FLOWAVE processes audio locally in your browser. We do not guarantee specific health outcomes or medical benefits from frequency conversion.

3. Account Registration and Security

3.1 Account Creation

To access premium features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials confidential
• Be responsible for all activities under your account
• Notify us immediately of unauthorized use

3.2 Age Requirement

You must be at least 13 years old to use the Service. If you are between 13 and 18 years old, you represent that you have parental or guardian consent.

4. Service Terms

4.1 Free Trial Period

• New users receive 2 hours of free usage time
• No payment information required during trial
• Trial period does not constitute a distance contract
• Full service access during trial period

4.2 Payment Processing and Authorization

• Payments processed through Stripe (PCI DSS compliant)
• Automatic renewal for subscription plans (cancellable anytime)
• Payment authorization required for recurring charges
• Failed payments may result in service suspension
• Price changes require 30 days advance notice

5. EU Consumer Withdrawal Rights and Refund Policy

5.1 EU 14-Day Withdrawal Right

For EU Consumers (Distance Contracts Directive):

You have the right to withdraw from this contract within 14 days without giving any reason.

• Withdrawal period: 14 days from the date of contract conclusion
• No reason required for withdrawal
• Full refund of all payments made
• Refund processed within 14 days of withdrawal notice

5.2 Exception to Withdrawal Right

Digital Content Exception:

The withdrawal right does not apply to digital content if:

• You have given express consent to immediate service delivery
• You acknowledge losing withdrawal rights upon service commencement
• Service delivery has begun with your consent

Note: By clicking "Start Service" after purchase, you consent to immediate delivery and waive withdrawal rights.

5.3 Additional Refund Policy

30-Day Satisfaction Guarantee (Beyond EU Requirements):

• Available for first-time customers within 30 days
• Applies even after withdrawal period has expired
• Must demonstrate service issues or dissatisfaction
• Not available for accounts terminated for violations

5.4 How to Exercise Withdrawal Right

To exercise your withdrawal right, contact us at info@flo-wave.com with your order details.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use the Service for personal, non-commercial audio frequency conversion purposes.

6.2 Prohibited Uses

You agree NOT to:

• Share your account credentials with others
• Use the Service for commercial redistribution of converted audio
• Attempt to reverse engineer, decompile, or disassemble the extension
• Use automated scripts or bots to access the Service
• Circumvent usage limits or payment systems
• Use the Service to infringe copyright or intellectual property rights
• Interfere with the Service's operation or security
• Use the Service for illegal or harmful purposes

7. Chrome Extension Specific Terms

7.1 Installation and Updates

• Extension installed via Chrome Web Store
• Automatic updates may be deployed for security and functionality
• Users can disable auto-updates in Chrome settings
• We may discontinue older versions of the extension

7.2 Browser Permissions

The extension requires specific browser permissions to function. By installing the extension, you grant these permissions. We only use permissions for stated functionality.

7.3 Compatibility

The Service is designed for Google Chrome. We do not guarantee compatibility with other browsers, modified Chrome versions, or specific websites.

8. Intellectual Property Rights

8.1 Our Rights

The Service, including all software, algorithms, user interface, and content, is owned by FLOWAVE and protected by copyright, trademark, and other intellectual property laws.

8.2 Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for personal purposes during your subscription period.

8.3 Audio Content Rights

You are responsible for ensuring you have the right to access and modify audio content you process through the Service. We are not responsible for copyright infringement by users.

9. Privacy and Data Protection

Your privacy is important to us. Our data collection and usage practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

Privacy Commitment: We process audio locally in your browser and do not collect your audio data or listening habits.

10. Service Availability and Maintenance

10.1 Service Uptime

We strive to maintain high service availability but cannot guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Server issues or technical problems
• Internet connectivity issues
• Third-party service disruptions

10.2 Service Changes

We may modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to users.

11. Disclaimers and Medical Claims

11.1 No Medical Claims

Important Disclaimer: FLOWAVE is an audio processing tool. We do not claim to provide medical treatment, cure diseases, or guarantee specific health outcomes. Consult healthcare professionals for medical advice.

11.2 Service "As Is"

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• Accuracy, reliability, or completeness
• Uninterrupted or error-free operation
• Security or freedom from viruses

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOWAVE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES
• DAMAGES ARISING FROM USE OR INABILITY TO USE THE SERVICE
• THIRD-PARTY CONDUCT OR CONTENT
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA

Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is less.

13. Indemnification

You agree to indemnify, defend, and hold harmless FLOWAVE, its officers, directors, employees, and agents from any claims, damages, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your negligent or intentional misconduct

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

• Canceling your subscription through your account settings
• Contacting customer support
• Uninstalling the extension

14.2 Termination by Us

We may terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Abuse or misuse the Service
• Fail to pay subscription fees

14.3 Effect of Termination

Upon termination:

• Your right to use the Service ends immediately
• No refund for unused subscription time (except as stated in refund policy)
• We may delete your account data after 30 days
• Provisions that should survive termination remain in effect

15. Governing Law and Disputes

These Terms are governed by applicable consumer protection laws. For disputes, please contact us at info@flo-wave.com for resolution.

16. Service Guarantee

We provide a guarantee that our digital service will function as described and remain compatible with standard browser environments. If you experience issues, contact us at info@flo-wave.com for support.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any order confirmations, constitute the entire agreement between you and FLOWAVE regarding the Service.

17.2 Severability

If any provision of these Terms is found unenforceable under applicable law, the remaining provisions will remain in full force and effect. Unenforceable provisions will be replaced with enforceable provisions that most closely reflect our original intent.

17.3 Consumer Rights Preservation

Nothing in these Terms limits or excludes your statutory consumer rights under EU or Swedish law. Where these Terms conflict with mandatory consumer protection laws, the more favorable consumer provisions prevail.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to affiliated companies or in connection with a merger, acquisition, or sale of assets, with 30 days' notice to customers.

18. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email notification to registered users with 30 days advance notice. Continued use of the Service after the notice period constitutes acceptance of the updated Terms.

19. Contact Information

• Company: FLOWAVE
• Email: info@flo-wave.com
• Response Time: Within 24 hours